Terms & Conditions

These Terms & Conditions apply to your use of BunnyAtHome, including our website, account features, checkout, subscriptions, support channels, promotions, and related customer services.

By using BunnyAtHome or placing an order, you agree to these terms. If you do not agree, please do not use the service.

You are responsible for keeping your account details accurate and your login credentials secure. If you create an account, you must provide truthful information and keep contact and delivery details up to date.

You are responsible for activity that takes place through your account unless it was caused by our error or a security issue outside your control. Please contact us promptly if you believe your account has been accessed without permission.

Product listings, menu items, bundles, add-ons, and subscriptions are subject to availability. We may update or remove products, pricing, ingredients, offers, and delivery slots at any time.

An order is not accepted until payment has been successfully processed and we confirm the order. If we cannot fulfil an order after payment, we may cancel it in whole or in part and issue an appropriate refund or adjustment.

Please review product descriptions, spice selections, and order details carefully before completing checkout.

Prices shown on BunnyAtHome are displayed in pounds sterling unless stated otherwise. Delivery charges, discounts, and promotional adjustments are shown during checkout where applicable.

Payments are processed securely through Stripe. By submitting payment, you confirm that you are authorised to use the selected payment method and that the payment information you provide is accurate.

We may use payment references, payment intent identifiers, and related billing records to manage checkout, subscriptions, invoices, refunds, and fraud prevention.

You must provide complete and accurate delivery information, including the recipient name, address, postcode, and any relevant delivery instructions.

Delivery windows are estimates unless expressly confirmed otherwise. Delays may happen due to demand, weather, carrier issues, address problems, or events outside our reasonable control.

If an order cannot be delivered because the information you provided is incomplete or incorrect, we may need to contact you, reschedule delivery, or apply additional charges where reasonable.

If you purchase a subscription, you authorise recurring billing in line with the subscription plan selected at checkout or later in your account.

Subscription schedules, product contents, and availability may change from time to time. We may update operational details where needed to keep the service running, but we will aim to keep the overall subscription service materially consistent with what you purchased.

You can manage active subscriptions through the account tools we provide. Changes, pauses, skips, or cancellations may be subject to cut-off times linked to billing or dispatch schedules.

If you experience a problem with your order, please contact us as soon as possible through our support channels so we can investigate and help.

Refunds, credits, replacements, and subscription adjustments are handled case by case, taking into account the type of product, the issue reported, and any applicable consumer rights. We may request order details, photos, or further information where reasonably necessary.

Nothing in these terms limits any rights you may have under applicable consumer law.

From time to time we may offer promotions, referral rewards, loyalty points, or other benefits. These may be subject to additional terms, eligibility criteria, expiry dates, account limits, or anti-abuse checks.

We may withhold, reverse, or cancel promotional benefits where we reasonably believe there has been misuse, duplicate account activity, fraud, or a breach of these terms.

You must not misuse BunnyAtHome. This includes:

• using the service for unlawful, fraudulent, abusive, or misleading purposes
• attempting to access accounts, systems, or data without permission
• interfering with checkout, account security, promotions, or order processing
• uploading or submitting harmful code, spam, or content that infringes others' rights

We may suspend or restrict access if we reasonably believe the service is being misused or if action is required to protect customers, the business, or the platform.

The BunnyAtHome brand, site content, text, graphics, designs, product photography, and related materials belong to us or our licensors unless stated otherwise.

You may use the site for personal, non-commercial purposes connected with browsing, ordering, and managing your account. You must not copy, republish, or exploit our content for commercial use without permission.

We aim to provide BunnyAtHome with reasonable care and skill, but we do not guarantee that the service will always be uninterrupted, error-free, or available at all times.

To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profits, or loss of opportunity arising from your use of the service. We do not exclude liability where it would be unlawful to do so, including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

We may update these terms from time to time to reflect changes to the service, business operations, legal requirements, or the way BunnyAtHome works.

The latest version published on this page will apply from the stated update date.

If you have questions about these Terms & Conditions, please contact info@bunnyuk.co.uk.